Refund and Cancellation Policy

RETURNS/ REFUND

Returns

Goods which prove unsuitable may be returned. Please return the product to us within the timeline. More Information about your returning rights can be found at “right of revocation”.

How it works:

1. Make sure that the item is unused, undamaged and in its original packing .

2. Make sure that a copy of the provided invoice is included in the box.

3. We will process your return immediately.

4.extrusion profiles orderd by customer needed sizes cannot be returned or refunded.

REFUNDS PROCESS

The refund (excluding any delivery charges or Cash on Delivery charges) will be made via the same payment method used to make the purchase, except for orders paid for by Cash on Delivery for which refunds shall be made by crediting you with online credits and not cash that can be used for future online orders.

Bank Cards purchases (Credit/Debit) will be refunded against the bank card (credit/debit) used for the original purchase. These should be reflected on your credit card within 3-5 working days depending on your card provider. Online credits shall be reflected immediately on confirmation of refund.

Non - Refundable fees paied by credit /dibit cards

- Processing fees , transaction curancy converting payment by cards 2.9% +1 AED from the paied amount ( available only for local purchase order made of United Arab Emirates)

- Processing fees , transaction curancy converting payment by cards 4.9% + 1 AED from the paied amount ( available only for purchase order made of Worldwide)

-SHIPPIING CHARGES , Paid by our side to ship any product domesticly and internationaly.

Right of revocation

The cancellation period will expire after 14 days from the day of conclusion of the contract applies only for racing. To exercise the right to cancel, you must inform us of the decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired at support@extrusionandncn.com.

Effects of cancellation

If you cancel this contract, we will reimburse payments we received from you, shipping cost not refundable (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the rest of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of reimbursement.

Can I cancel my order after it has been placed?

Yes, Orders can only be canceled if the request is made within 24 hours of the order being placed and refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed, To cancel the order please email us at support@extrusionandncn.com. or call at our helpline number +971 506580398.

We cannot cancel the order if the product is already shipped out.

Return & Refund Service will not be provided where:

× It is requested beyond fourteen (14) calendars days of receiving a product.
× If the package has been opened, or if the Product has been used. (Exclusion of the product has a manufacturing defect.)
× A product sent to Extrusion and cnc for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to Extrusion and cnc within fourteen (14) calendar days after Return & Refund Service confirmation is sent from
× other circumstances stated in this policy.

Please note that warranty does not cover minor scratches on the product due to shipping / transportation. However we will review on a case by case basis for situation where the scratches are visible on more than 5% of the product.